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CONTACT AND SUPPORT

Any known support issues will be posted on this page. Please check to see if your issue is dealt with on this page before contacting us.

SUPPORT FORUM

Home users can obtain support, share tips or discuss anything relevant to our products on our dedicated user forum This forum is open to the public, please do not post any personal, banking or sales information TAKE ME TO THE SUPPORT FORUM



GETTING E-MAIL SUPPORT

All users can obtain support via our e-mail address. Other forms of contact are available according to whether you are a private or commercial user. We pride ourselves on our rapid response times but please be aware that we may not be in the same international time zone as you.



KNOWN ISSUES



1. All FSX aircraft

Black spaces where the gauges should be, Dodosim functions not working

This is a Microsoft FSX issue rather than a Dodosim one. The problem is that the simconnect installation on your computer is not working correctly. The main reason for this is the Microsoft fsX SP1, SP2 or Acceleration updates have fail to update Simconnect correctly on some systems. Dodosim has created a little program that will check your Simconnect. Note that this will TEST Simconnect, not repair it. Just download the file, make sure that fsX is running and run the test.
Please Dodotest my Simconnect

SOLUTION: If your simconnect proves to be broken First, make sure you have either the FSX SP2 update OR the Acceleration package, these will add all the latest updates and fixes for FSX.

"Acceleration" is a Microsoft add-on that adds extra aircraft and features, it will automatically add the SP2 changes.

SP2 is a free bug fix for FSX available from Microsoft. Make sure that you select the correct language version. The details are on this page of the Microsoft web site:
Microsoft Downloads Page

No other issues reported at this time